Microsoft Dynamics I.T. Support Specialist
Carabao Cloud Solutions, Inc. is a fast-growing company based in Tayabas, Quezon. Our clients are primarily IT companies in the USA that use the latest tools and technologies in anything from cloud solutions to cybersecurity. Part of our mission is to offer strong jobs in I.T. with competitive salaries to our employees in the Quezon province so that they can live with their families instead of commuting to cities such as Manila. Learn and grow with a company experiencing explosive growth in an environment on the cutting edge of technology. Carabao Cloud Solutions is a fun and great place to work!
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The Support Specialist works directly with both Cloud and On-Premises customers providing application support for Microsoft Dynamics ERP solutions and projects. The Support Specialist also prepares training documentation and conducts training sessions.
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This position requires a thorough knowledge and understanding of accounting systems and the ability to diagnose and resolve application errors, which sometimes requires working with other internal and external resources to coordinate additional and escalated support. A successful candidate will have superior analytical and problem-solving skills, high customer satisfaction standards, and timeliness.
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Responsibilities:
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• Application support for products such as Dynamics GP, Dynamics NAV, Dynamics CRM/365 for Sales, Dynamics 365 Business Central, Management Reporter, Jet Reports, BI 360, PowerBI, and third-party applications associated with these applications.
• First point of contact for all incoming support requests via phone call, email and portal support requests using case management system and remote assistance tools.
• Research and collect additional information needed to resolve or escalate issues.
• User account management.
• Work with clients to define, triage and investigate system questions and/or issues.
• Apply both technical skills and business training to answer questions and/or solve issues.
• Coordinate escalation of issues.
• Document new issues and resolution.
• Assist with creating and maintaining internal and external product documentation.
• Assist in testing of customizations, products, and upgrades.
• Identify potential software or service opportunities for clients.
• Maintain a utilization rate as determined by Management.
• Maintain a customer satisfaction rate as determined by Management.
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Required Knowledge, Skills, and Abilities (Position Requirements)
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• Proficient understanding of Microsoft Dynamics GP – General Ledger, Purchasing and Sales. (Experience with additional modules is a plus.)
• Proficient understanding of SQL Queries and relational databases.
• Ability to manage and prioritize a queue.
• Ability to investigate, document and research an issue to determine the root cause.
• Friendly phone presence and exceptional customer service orientation
• Great communication, people management and problem-solving skills
• Ability to work well with people in all levels of the organization.
• Highly self-motivated and self-directed
• Able to work in fast-paced environment performing multiple tasks under tight deadlines.
• Experience with Microsoft Dynamics NAV, Business Central, CRM, and/or 365 for Sales is advantage.
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Job Type: Full-time
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Pay: Php40,000.00 - Php80,000.00 per month
Benefits:
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Paid vacation and sick days
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HMO
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Opportunities for promotion
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Paid training
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Regular salary evaluations
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Team building events
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Supplemental pay type:
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13th-month pay​
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Employee of the Month Bonus Pay
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Referral bonus
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Mandated Benefits:
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10% Night Differential
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Schedule:
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8-hour shift – 5 days/week
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Rotational shift
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Tayabas, Quezon Province: Reliably commute or planning to relocate before starting work (Required)
Language:
English
Please submit applications for only one position at a time to ensure a smoother process and prevent spam. We value your interest and aim to efficiently match your skills with the right position.