Carabao Cloud Solutions, Inc. is a fast-growing company based in Tayabas, Quezon. Our clients are primarily IT companies in the USA that use the latest tools and technologies in anything from cloud solutions to cybersecurity. Part of our mission is to offer strong jobs in I.T. with competitive salaries to our employees that are located in the Quezon province so that they can live with their families instead of commuting to cities such as Manila. Come learn and grow with a company experiencing explosive growth in an environment on the cutting edge of technology. Carabao Cloud Solutions is a fun and great place to work!

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Responsible for providing first-line technical support to end-users, addressing basic IT issues and requests. This role involves troubleshooting common technical problems, handling service requests, and ensuring a high level of customer satisfaction.

 

Essential Duties and Responsibilities

 

• Installing, upgrading, and configuring software via remote access tools.

• Walk clients through a series of steps to address a problem.

• Provide solutions to hardware and software problems in Microsoft Windows 10 or above.

• Capable of handling support tickets.

• Resolve hardware and software problems related to Microsoft Windows 10 and above, ensuring reliable system operation.

• Manage and prioritize support tickets to provide timely and efficient assistance to users.

• Troubleshoot and resolve issues with Microsoft Office Suite and other Microsoft products, maintaining productivity.

• Utilize knowledge of Active Directory, Office 365, and Microsoft Azure to support and manage user accounts and services.

• Communicate effectively through chat, email, and voice using Microsoft Teams and Outlook, ensuring clear and professional interactions.Walk clients through a series of steps to address a problem.

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Required Skills and Qualifications
 

• Proficiency in installing, upgrading, and configuring software using remote access tools.

• Experience handling and prioritizing support tickets to ensure timely resolution.

• Knowledgeable in troubleshooting Microsoft Office Suite and other Microsoft products.

• Familiarity with Active Directory, Office 365, and Microsoft Azure.

• Strong communication skills.

• Can amend to work during the night shift, holidays, and weekends.

• Amenable to work in Tayabas, Quezon Province onsite.
   

Job Type: Full-time

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Pay: Php 20,000.00 – Php 40,000.00 per month

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Benefits:

• Paid vacation and sick days

• HMO

• Opportunities for promotion

• Paid training

• Regular salary evaluations

• Team building events

 

Supplemental pay type:

• 13th month pay​

• Employee of the Month Bonus Pay

• Referral bonus

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Mandated Benefits:

• 10% Night Differential

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Schedule:

• 8-hour shift – 5 days / week

• Rotational shift

• Tayabas, Quezon Province: Reliably commute or planning to relocate before starting work (Required)